FAQ's

FAQ

Custom Product Requests

If you have something specific in mind, and cannot  find it on our website, please do not hesitate to contact us at info@velvetchalk.com.We will be happy to discuss your requirements and do our best to help fulfil your ideas if possible!

Lead Times

There is currently a 2 week lead time on all orders. If you should require your order within 2 weeks, please contact us before placing your order. We will make every effort to accommodate your request where possible.

Our Products

Please note that as our products are handmade slight variations may occur. Images shown on our website are examples only.

One white chalk stick is included with all our products. We take every care to ensure the chalk is protected in transport but due to the nature of the product there may be some breakages which are unfortunately out of our control.

We reserve the right to alter our packaging as required.

Placing an Order

When you place an order via the online checkout process, we will send you an acknowledgement via email. Please carefully check your order on screen, and your acknowledgment email, to ensure that all the details entered are correct.

Delivery / Shipping

The majority of our products are sent via Hermes. Our website postage calculator is in line with myHermes weight and size formats and will be automatically added to your shopping cart. 

Returns, Cancellations & Refunds

On receipt of your items, if goods are damaged,  faulty or you believe a mistake has been made with your order, please contact us immediately at info@velvetchalk.com

Returns:

We cannot accept returns on an item after 14 days from delivery.

Custom Orders: Unfortunately we are unable to accept returns for custom items unless the product is faulty or damaged.

Sale Items: We are unable to accept returns on sale items unless the product is faulty or damaged.

Exchanges: We will only replace items if they are faulty or damaged.

To be eligible for a return, we require proof of purchase. The item must be unused, in its original packaging and in the same condition that you received it.

To begin the returns process, please contact us at info@velvetchalk.com for our return address and further instructions for returning goods. Please note customers are liable for the cost of returning goods to us via a traceable / proof of postage method.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your refund is approved, your refund will be processed with 14 business days and refunded to the payment method used to make the original purchase. Please note refunds can take a further five business days to be refunded to some credit and debit cards.

Cancellations:
Unfortunately we are unable to accept cancellations for custom items. For non custom orders cancellations must be requested via our email at info@velvetchalk.com. If the order has already been dispatched before a cancellation can be actioned, you will be liable for the costs of returning goods to us via a traceable / proof of purchase method.

This returns policy does not affect your statutory rights.

Fixings

Pre-drilled holes (6mm) are available on request, free of charge to assist with screw wall fixings. If drilled holes are required please ensure you add details in the notes section at checkout. As an alternative we recommend Command 3M hanging strips https://command.3m.co.uk/3M/en_GB/command-gb/

PLEASE NOTE: We do not take any responsibility for damage caused when mounting our products to walls. Wall materials vary and we strongly recommend that you seek advice on suitable wall fixings from your local specialised dealer. Only a responsible adult or specialist should mount the chalkboard to the wall. 

If you opt for the Command Brand 3M, please follow the how to use guide on their website specifically referring to the individual product weight.

Care Instructions

Before first use, please prime your chalkboard. To prime your chalkboard, lay a piece of chalk on its side and cover your entire board liberally with chalk. Rub it in with a dry cloth and erase. Chalkboards are porous, so if you do not prime it you are at risk of your first drawing being there permanently!

Wipe clean with a damp cloth. Never use an abrasive cloth or cleaner as this will remove the chalkboard paint.

Child Safety

We use water based non-flammable and non toxic paint.

WARNING: Our products are not suitable for children under 36 months. Small parts.   Choking hazard.

Adult supervision is required.
REMOVE ALL PACKAGING BEFORE GIVING THIS 
TOY TO YOUR CHILD